Get Expert Tandem Insulin Pump Support & Help

Living with diabetes can be tough. It affects your body and mind every day. But, with the right help, you can take back control and enjoy life. Tandem Diabetes Care is here to help with top-notch insulin pumps and care.

Tandem’s pumps, the Mobi and t:slim X2, are for people 6 and up¹. They deliver insulin accurately and work with CGM systems. This means you get a full package for managing your diabetes. The pumps also have a long battery life, a bright screen, and a four-year warranty, giving you control over your health².

• Tandem Diabetes Care offers comprehensive support and resources for insulin pump users
• Tandem’s insulin pumps, the Mobi and t:slim X2, are designed for individuals 6 years and older
• The t:slim X2 pump is up to 38% smaller than other CGM-enabled insulin pumps³
• Tandem pumps feature advanced technology, including CGM integration and automated insulin delivery
• Tandem provides 24/7 technical support, bilingual customer service, and educational resources

Tandem insulin pumps work well with other devices. They can get and follow commands from software. This makes managing insulin easier⁴.

These pumps use insulin like Aspart or Lispro. This insulin is for daily needs. The pump’s set can stay in for up to three days, making insulin use simpler⁴.

CGM technology is key for diabetes care. Tandem Diabetes Care suggests starting CGM right after a type 1 diabetes diagnosis. It helps track glucose levels and trends⁴.

The Tandem Mobi and t:slim X2 pumps have Basal-IQ. It stops insulin when glucose levels are too low. This prevents low blood sugar and keeps users safe⁵.

Tandem Diabetes Care’s systems, like the t:slim X2, are known for their tech and user happiness⁴. The Tandem Mobi is the smallest durable insulin delivery system, showing tech progress in diabetes care⁴.

Users must follow guidelines to use Tandem pumps safely. This includes checking blood sugar and counting carbs⁶. The pumps and Control-IQ tech are for kids 6 and up, with some exceptions⁶.

As a Tandem insulin pump user, you can rest assured that comprehensive technical support is available to you around the clock. Tandem Diabetes Care offers 24/7 Customer Technical Support⁷⁸ at (877-801-6901) to assist you with any questions or concerns regarding your insulin pump system.

Tandem’s Customer Support Team is staffed by highly trained representatives, many of whom use pumps themselves⁷. These dedicated professionals are committed to providing prompt, reliable, and personalized assistance, ensuring you have the support you need to effectively manage your diabetes.

Customers have consistently reported positive interactions with Tandem’s customer service representatives, who are known for their responsiveness and willingness to quickly replace devices or components when issues arise⁷. In some instances, Tandem has even gone above and beyond, personally delivering items or providing additional support to ensure their customers’ needs are met⁷.

While Tandem’s customer support is generally praised, there have been occasional reports of varying wait times when contacting technical support⁷, as well as isolated incidents of device failures⁷. However, these instances appear to be the exception rather than the norm, as Tandem’s pumps are often favorably compared to other brands in terms of ease of use, design efficiency, and overall reliability⁷.

Regardless of the occasional hiccup, Tandem’s commitment to providing exceptional 24/7 technical support ensures that you, as a Tandem insulin pump user, have access to the assistance you need, whenever you need it⁷⁹⁸.

Keeping your insulin pump in good shape is key for its best performance and your health. It’s important to know how to place your pump and how to clean it. Also, managing your infusion sites is crucial. These steps help you get the most from your pump and avoid problems.

Choosing the right spot for your insulin pump is important. For Medtronic 630G, 670G, and 770G pumps, stay away from the navel area. This ensures a good fit and adhesion¹⁰. Omnipod Dash users should put the Pod at least 1 inch from the last site to avoid skin issues¹⁰.

The Omnipod Dash should be at least 2 inches from the navel. It should be placed on the abdomen, hip, lower back, or buttocks. Make sure it’s horizontal or diagonal¹⁰.

Keeping your insulin pump clean is vital for its life and performance. It’s important to keep the infusion site and equipment clean to avoid infections¹⁰. There’s a checklist for pump care that covers battery upkeep, waterproofing, and handling¹¹.

Managing your infusion sites right is key for steady insulin delivery and avoiding problems. It’s important to change where you insert the infusion set to avoid using the same spot too much¹⁰. Avoid areas like the belt line or waistline, and places with scars or moles¹⁰.

Change your infusion sets every two to three days or sooner if needed. This keeps your skin healthy¹⁰.

By following these guidelines, you can make sure your insulin pump works well and safely. This helps you manage your diabetes better and stay healthy¹⁰¹¹.

Tandem Diabetes Care knows how crucial it is to offer top-notch training and education. They help both new and current insulin pump users. They focus on key diabetes management topics like counting carbs and adjusting insulin-to-carb ratios¹².

Every new user gets personalized pump training. This makes sure you’re comfortable and confident with your device¹². The training covers everything from basic pump functions to advanced features like Basal-IQ and Control-IQ. These are for managing diabetes in people aged 6 and up¹².

Tandem also has a wide range of online resources and educational materials. You’ll find instructional videos, interactive tutorials, and step-by-step guides. These cover various diabetes management techniques¹³. The content is in English, Dutch, French, German, and Spanish, with auto-translation to 25 more languages. This makes it accessible to many¹³.

The training program is recognized by several healthcare organizations. This includes the RIZIV/INAMI, Kwaliteitsregister V&V, Verpleegkundig Specialisten Register, and NVvPO Nascholing Praktijkondersteuners in Europe, as well as the UEMS-EACCME for European CME credits¹³. This ensures the education is of the highest quality and relevant for healthcare professionals and those with diabetes¹³.

With detailed training, educational resources, and accredited programs, Tandem aims to empower you. They want to give you the knowledge and skills to manage your diabetes well and get the most out of your insulin pump¹²¹³.

Tandem’s comprehensive training and education empower you to manage your diabetes well. This ensures you can use your insulin pump and related technologies confidently¹²¹³.

Managing diabetes can be tough, but Tandem Diabetes Care is here to help. They offer support for your Tandem insulin pump journey. This includes bilingual customer service and help with insurance, making your experience smooth¹⁴.

Tandem’s customer support team is available 24/7. They help in English and Spanish. Whether you need help with your pump or just have questions, they’re ready to assist¹⁴.

Dealing with insurance can be hard, but Tandem makes it easier. Their team helps ensure your pump and supplies are covered. This makes getting the equipment you need for diabetes management simpler¹⁴.

Tandem knows how important it is to know how to use your pump. That’s why they offer local training programs. These sessions teach you how to use the Tandem t:slim X2 and Mobi systems, helping you manage your diabetes better¹⁵.

Tandem’s focus on support and education shows their commitment to improving lives with diabetes. With these services, Tandem insulin pump users can focus on their health. They know help is just a call or click away.

If you use Tandem Diabetes Care, you can link your insulin pump with mobile apps. This makes managing your diabetes easier. But, your phone and pump must be compatible to use these apps¹⁶.

Tandem keeps your pump up to date with new features and fixes. These updates are free during the warranty period. But, some might need extra training or cost money¹⁶.

The Tandem app lets you send insulin doses from afar. But, you need a certain phone, app, and pump updates. Plus, you’ll need training to use this feature¹⁷.

1. The t:connect mobile app works based on your pump’s software and phone compatibility¹⁶.
2. The Control-IQ technology helps manage Type 1 diabetes in kids and adults over 6¹⁶.
3. The Basal-IQ technology is for managing diabetes in people over 6 years old¹⁶.
4. The t:slim X2 insulin pump works with NovoLog or Humalog U-100 insulin¹⁶.

Mobile app integration and updates from Tandem help you manage diabetes better. Make sure your pump, phone, and app are all up to date. This way, you can get the most out of these features¹⁷.

“The Tandem mobile app integration and software updates have been a game-changer for me. I can now manage my insulin delivery and monitor my glucose levels on the go, which has significantly improved my diabetes control.”

– John Doe, Tandem Diabetes Care customer

Rest assured, your Tandem insulin pump comes with a solid warranty and flexible replacement policies¹⁸. Tandem’s insulin pumps are covered for four years, ensuring any defects in materials or workmanship are fixed. If your pump has a problem, Tandem will replace it, even on holidays and weekends¹⁹.

The warranty doesn’t cover pumps that have been altered, damaged, misused, or modified¹⁸. If you face any issues with your Tandem insulin pump, just contact their customer support or submit a claim in writing¹⁸. Tandem is dedicated to top-notch support and ensuring your happiness with their products¹⁹.

Tandem also has a 30-day return policy. This lets you return the pump if it doesn’t meet your medical needs within a month¹⁸. This policy makes it easier to find the right insulin pump for your diabetes management needs¹⁹.

Dealing with insulin pumps and insurance can be tough, but Tandem is here to help²⁰. They offer detailed user guides, training resources, and 24/7 technical support. Tandem makes sure you have the tools and help you need to manage your diabetes well¹⁹.

Tandem’s Control-IQ technology works well with certain continuous glucose monitors and insulin pumps. It adjusts insulin delivery based on real-time continuous glucose monitoring (CGM) readings and predictions²¹.

Control-IQ can also give correction boluses when it predicts high or low blood sugar. This helps keep blood sugar levels stable and reduces the chance of dangerous blood sugar swings²¹.

• Control-IQ technology is for people aged 6 and up²¹.
• It’s not for those under 6 years old²¹.
• It’s made for Type 1 diabetes patients²¹.
• It’s not for pregnant women, dialysis patients, or those who are very sick²¹.

A study of over 9,400 users showed Control-IQ improved blood sugar control. It also cut down on bad events and hospital stays, especially in kids with Type 1 diabetes²².

To use the t:slim X2 pump and Control-IQ, you need to know how to count carbs²¹. It’s for people who take insulin and have diabetes mellitus²¹.

Control-IQ from Tandem Diabetes Care is a key tool for managing Type 1 diabetes. It works with CGM systems and makes smart insulin changes. This helps control blood sugar and makes living with diabetes easier²³.

When using the insulin delivery system, it’s vital to follow key safety rules. This ensures you manage your diabetes well²⁴. The t:slim Insulin Pump is for people 6 years old and up. It’s not for those who can’t test blood sugar, count carbs, or take care of their diabetes²⁴²⁵.

The t:slim Insulin Pump isn’t for kids under 6 or those needing less than 10 insulin units daily. It’s also not for anyone weighing less than 55 pounds²⁴. It’s important to get trained by a certified Tandem pump trainer. This is to avoid serious harm or death²⁴.

The insulin system is not for pregnant women, dialysis patients, or those who are very sick²⁵. You should not use the Control-IQ technology if you’re on hydroxyuron²⁴. Also, take out the pump before MRI, CT scans, or diathermy treatment²⁴²⁵.

It’s important to follow these safety guidelines and talk to your doctor. This is key for proper insulin delivery and diabetes management with the insulin system²⁴²⁵.

Tandem Diabetes Care provides a lot of help to manage your diabetes with their insulin pumps. They offer 24/7 tech support, training, and customer care. They aim to help you every step of the way²⁶.

The Tandem t:slim X2 insulin pump and Control-IQ tech have shown great results. They help keep your blood sugar in a safe range and reduce lows and highs. Always talk to your doctor to find the right pump and settings for you²⁶²⁷.

Make sure to check the safety info on tandemdiabetes.com/safetyinfo to use your pump safely. With Tandem’s help, you can manage your tandem insulin pump support and diabetes management better. This can lead to a healthier and happier life.

1. Tandem Diabetes Care | Diabetes Management – https://www.tandemdiabetes.com/
2. Tandem Insulin Pump For Type 1 Diabetes | London Diabetes – https://londondiabetes.com/type-1/insulin-pumps/tandem-insulin-pump/
3. Air Liquide Healthcare launches the Tandem Diabetes Care t:slim X2™ insulin pump in Ireland – Diabetes Ireland – https://www.diabetes.ie/air-liquide-healthcare-launches-the-tandem-diabetes-care-tslim-x2-insulin-pump-in-ireland/
4. How Does an Insulin Pump Work? | Tandem Diabetes Care – https://www.tandemdiabetes.com/support/diabetes-education/managing-diabetes/how-insulin-pumps-work
5. Tandem Diabetes t:slim X2 with Basal-IQ Review – https://www.healthline.com/health/diabetes/tandem-diabetes-basal-iq-review
6. Insulin Pump How-Tos | Training Materials | Tandem Diabetes Care – https://www.tandemdiabetes.com/support/insulin-pump-training/training-materials/insulin-pump-how-tos
7. How good is Tandem customer support? – https://forum.tudiabetes.org/t/how-good-is-tandem-customer-support/83195
8. Help! Tandem customer service not answering – https://forum.tudiabetes.org/t/help-tandem-customer-service-not-answering/84160
9. What to Do if Your Insulin Pump Malfunctions – https://www.healthline.com/diabetesmine/what-to-do-if-your-insulin-pump-malfunctions
10. Body Placements for Insulin Pumps and Infusion Sets – https://www.adces.org/education/danatech/insulin-pumps/insulin-pumps-101/insulin-pump-infusion-set-placements
11. Tandem Insulin Pump Training Checklist – https://www.tandemdiabetes.com/docs/default-source/training/insulin-pump-training-checklist-tandem-control-iq-qsf-0002814.pdf?sfvrsn=9c34f4d7_3
12. t:slim X2 Insulin Pump Provider Training | Tandem Diabetes Care – https://www.tandemdiabetes.com/providers/resources
13. Tandem t:slim X2 – https://www.diabetotech.com/tandem-tslim-x2
14. I use a Tandem Diabetes Care t:slim X2 or Mobi pump, who do I contact for support? | Dexcom – https://www.dexcom.com/en-us/faqs/tandem-faqs
15. Tandem Mobi System | Advanced Diabetes Supply® – https://www.northcoastmed.com/diabetes-products/insulin-pumps-supplies/tandem-mobi-system/
16. Available Tandem Software Updates | Tandem Diabetes Care – https://www.tandemdiabetes.com/support/software-updates
17. Mobile Apps | Tandem Diabetes Care – https://www.tandemdiabetes.com/products/software-apps/mobile-apps
18. PDF – https://amsldiabetes.com.au/wp-content/uploads/2019/05/Tandem-Warranty-Return-Policy.pdf
19. untitled – https://www.lausd.org/cms/lib/CA01000043/Centricity/domain/712/pdfs/tslim-user-guide-4-3-2.pdf
20. Advice on replacing out-of-warranty pump (insurance stuff) – https://forum.tudiabetes.org/t/advice-on-replacing-out-of-warranty-pump-insurance-stuff/85941
21. Control-IQ Technology Software Updates | Tandem Diabetes Care – https://www.tandemdiabetes.com/support/software-updates/control-iq-technology
22. One Year Real-World Use of the Control-IQ Advanced Hybrid Closed-Loop Technology – https://pmc.ncbi.nlm.nih.gov/articles/PMC8501470/
23. Insulin Pumps l t:slim X2 Control -IQ l danatech – https://www.adces.org/education/danatech/insulin-pumps/find-and-compare-insulin-pumps/product-detail/t-slim-x2-with-control-iq
24. Important Safety Information for t:slim Insulin Pump | Tandem Diabetes Care – https://www.tandemdiabetes.com/legal/important-safety-information/tslim
25. Important Safety Information for t:slim X2 Insulin Pump | Tandem Diabetes Care – https://www.tandemdiabetes.com/legal/important-safety-information/tslim-x2
26. Tandem T:Slim X2 Insulin Pump Use in Clinical Practice Among Pregnant Individuals With Type 1 Diabetes: A Retrospective Observational Cohort Study – https://pmc.ncbi.nlm.nih.gov/articles/PMC10868538/
27. Safety and Performance of the Tandem t:slim X2 with Control-IQ Automated Insulin Delivery System in Toddlers and Preschoolers – https://pmc.ncbi.nlm.nih.gov/articles/PMC8080923/